Terms and Conditions

These terms apply to your use of CloseLeads AI (the “service”), operated by the founder João Pedro Almeida Santos Torrinhas, an individual based in Portugal.

By creating an account or using the service, you agree to these terms. If you don't agree, please don't use the service.

CloseLeads AI lets fitness professionals set up an AI agent that talks to people interested in their services (“leads”) through a shareable link. The agent asks qualifying questions, answers based on the information you give it, and shows each lead on your dashboard with a summary and a priority score. You can test your agent in a preview chat before sharing it. Paid plans also include a suggested next step for each lead and analytics, such as your conversion funnel, conversion rate over time, why leads don't convert and who your leads are, so you can see what is working.

• You must be at least 18 and use the service for your professional activity.
• The information you give us must be accurate and kept up to date.
• You are responsible for keeping your login details safe and for everything done through your account. Tell us straight away at support@closeleadsai.com if you think someone else has accessed it.

There is a free plan and paid plans, with the features and limits shown on our pricing page (for example, a maximum number of new leads per month). When you reach a limit, some features stop working until the next period or until you upgrade.

• Paid plans are billed in advance through Stripe and renew automatically at the end of each billing period until you cancel.
• You can cancel at any time from your settings. Your plan stays active until the end of the period you have already paid for, and does not renew after that.
• If you upgrade to a higher plan, you are charged straight away, to the payment method on your account, for the prorated difference: the extra cost of the higher plan for the days left in your current billing period. The new plan and its limits apply as soon as that payment goes through. For example, upgrading from a €20 to a €40 monthly plan halfway through the month charges about €10 at that moment. Your billing date stays the same, and from the next renewal you pay the new plan's full price. If the payment fails, the upgrade is not applied and you stay on your current plan.
• To move to a cheaper plan, cancel your current subscription and subscribe to the cheaper plan once the current period ends.
• Except where the law requires otherwise, payments already made are not refunded, including for partially used periods.
• If a payment fails, Stripe will retry it. In the meantime your agent keeps working with your plan's limits, but paid-only features such as analytics are paused until the payment goes through. If the payment can't be collected, your subscription ends and your account moves to the free plan.
• If we change the price of a plan, your current subscription keeps renewing at the price you signed up for. New prices apply to new subscriptions and to plan changes. If we ever need to change the price of an existing subscription, we will tell you in advance and you can cancel before it applies.

You are responsible for your agent. It answers using the information, prices and instructions you give it, so please keep them accurate and review how it responds — the preview chat is there for that.

AI can make mistakes. The agent's replies, summaries, scores and suggestions are generated automatically and may be wrong or incomplete. They are there to help you, not to replace your own judgement. Decisions about leads and clients are always yours.

No medical or professional advice. The agent does not give medical advice. Questions of a medical nature are flagged for you to handle personally, and any advice you give your clients is your responsibility.

Your leads' data. You are the data controller for the personal data your leads share, and we process it on your behalf as described in our Privacy Policy. You must have a lawful basis to collect it, tell your leads how you use their data, and handle their requests to access or delete it.

You agree not to:

• use the service for anything illegal, misleading or harmful, or to send spam;
• configure your agent to collect data it doesn't need, or to pressure or deceive people;
• try to get around usage limits, rate limits or plan restrictions, or overload the service;
• access other users' data, or attempt to break or probe the security of the service;
• copy, resell or reverse-engineer the service.

You keep ownership of the content you add, such as your business details, services and instructions. You give us permission to use it only to run the service for you.

The service itself — the software, design, brand and the CloseLeads AI name — belongs to us. These terms don't give you any rights to it beyond using the service.

We work to keep the service available and reliable, but we can't promise it will always be uninterrupted or error-free. We may improve, change or remove features over time. If we make a change that significantly reduces what a paid plan includes, we will tell you in advance.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost clients, lost revenue or lost data, or for losses caused by the content or instructions you configure or by mistakes in AI-generated content.

Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or wilful misconduct.

You can stop using the service at any time. To delete your account and its data, email us at support@closeleadsai.com.

We may suspend or close an account that seriously or repeatedly breaks these terms. Where reasonable, we will warn you first and give you a chance to fix the problem.

We may update these terms. The date at the top shows when they were last changed. If the changes are significant, we will tell you by email before they take effect. By continuing to use the service after that, you accept the updated terms.

These terms are governed by Portuguese law. Any dispute will be settled by the Portuguese courts, without affecting any mandatory rights you have under the law of the country where you live.

For any question about these terms, email us at support@closeleadsai.com.